ext_12692: (Default)
ext_12692 ([identity profile] cdybedahl.livejournal.com) wrote in [personal profile] ffutures 2007-10-25 04:31 am (UTC)

This is actually common enough that when I once was sent on a course on how to do frontline support, one of the things discussed was exactly how to say "Check that the machine is plugged in" without the customer getting angry.

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