Another case of mistaken identity

[ffutures]

BlueCross BlueShield of South Carolina are sending me reminders to pay my bill on line. Since I am British (and we have Eviiiiil socialised medicine) and have never had any sort of account with them I suspect that this is related to the person whose medical test results were sent to me a few weeks ago.

Does anyone have a way to contact these idiots by email that doesn't involve being a registered customer or something?

Update - solved thanks to Livejournal's jgd; I contacted them via their "Report fraud" contact page, and hopefully they'll sort it out.

Comments

[gonzo21.livejournal.com]

Christ, American healthcare really is run by a bunch of chimpanzees. Somewhere the American Marcus will be wondering where the hell his test results are and why his insurance has lapsed. And meanwhile Blue Cross run a system that hasn't even identified they're trying to chase the wrong person in the wrong country.

[ffutures.livejournal.com]

That's what I'm afraid of, this person could lose his health insurance because their admin is useless. Or possibly because he's an idiot who gave the wrong email address, of course...

[jhall1.livejournal.com]

The second possibility seems more likely, judging by my own experience of receiving misdirected email. There seems to be a lot of idiots out there.

[history-monk.livejournal.com]

Try their fraud report form? That like seems the place where someone with a brain cell might be reading correspondence.

http://web.southcarolinablues.com/reportfraud/reportfraudform.aspx

[ffutures.livejournal.com]

I thought of that, but it seems to require a lot of information and doesn't seem to be designed for reporting that _they've_ done something wrong.

[ffutures.livejournal.com]

But in the end I was able to send a message by putting a dash in most of the boxes, so it's better than nothing. Thanks for the suggestion.

[ffutures.livejournal.com]

They actually replied - thanks again for suggesting this - and hopefully this will now get sorted.