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Weird Royal Mail Problem
Mar. 13th, 2019 03:47 pmA guy in Guatemala bought a cable from me in January. It was just returned to me unopened because the "service is suspended" - Royal Mail haven't been sending mail to Guatemala since at least mid-January.
Which begs the question as to why the Royal Mail web site sold me postage, and nobody at the post office spotted there was a problem when I posted it...
later - and there appears to be no way to claim for this online. I shall have to send a written claim, I think.
and later still - after some online research I've established this apparently goes back to mid 2017! It's caused by a backlog of mail that has never been cleared, and applies to all mail to Guatemala.
Update 17th March. Apparently Royal Mail now offer service again, as of a few days ago. Doesn't help me, of course...
Which begs the question as to why the Royal Mail web site sold me postage, and nobody at the post office spotted there was a problem when I posted it...
later - and there appears to be no way to claim for this online. I shall have to send a written claim, I think.
and later still - after some online research I've established this apparently goes back to mid 2017! It's caused by a backlog of mail that has never been cleared, and applies to all mail to Guatemala.
Update 17th March. Apparently Royal Mail now offer service again, as of a few days ago. Doesn't help me, of course...
