Mar. 13th, 2019

ffutures: (Default)
A guy in Guatemala bought a cable from me in January. It was just returned to me unopened because the "service is suspended" - Royal Mail haven't been sending mail to Guatemala since at least mid-January.

Which begs the question as to why the Royal Mail web site sold me postage, and nobody at the post office spotted there was a problem when I posted it...

later - and there appears to be no way to claim for this online. I shall have to send a written claim, I think.

and later still - after some online research I've established this apparently goes back to mid 2017!  It's caused by a backlog of mail that has never been cleared, and applies to all mail to Guatemala.

Update 17th March. Apparently Royal Mail now offer service again, as of a few days ago. Doesn't help me, of course...

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