Counterfeit DVD update

[ffutures]

Phoned FACT, expecting to have to give a lot of details, hand in the disk, etc. Conversation went something like this

FACT: Hello, FACT
Me: I've bought a DVD that I think is counterfeit.
FACT: Did you buy it on eBay
Me: No, I got it from a company's web site.
FACT: Do you have the address?
Me: [supply address]
FACT: What DVD was it?
Me: Transformers (a brief explanation of why I think it's a forgery)
FACT: Okay, I've logged that, thank you.

And that was basically it. Didn't ask for my details, didn't ask me to send them the disk, or any of the other crap I was expecting. Pleasantly surprised.


Later: Requested a refund, have now received one without any comment. They know they're in the wrong.

Later still: Wondered about the bar code and ISBN (which I didn't think was something DVDs had). It turns out that some do - but in this case both are correct for Mission Impossible 3, not transformers.

Comments

[gonzo21.livejournal.com]

I think they found it made people significantly less likely to report counterfeits if they demanded that the discs be handed in. Surprised they didn't ask for your details though, would have thought they'd want to send you a letter.

[ffutures.livejournal.com]

Apparently not, unless I hung off before they could say that.